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Frustrated by Box Drive & poor contact information

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Jeri Birkes

Every two days I am having to remove Box Drive and reinstall. This is terrible. Here it is 10 pm at night and I should not be dealing with this. Then you go to submit a help ticket and that's a true goat rodeo. We are testing Box as a permanent replacement for Dropbox. So not good

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  • Rona
    • Edited

    Hi Jeri, 

    Welcome to Box Community! 

    Sorry to hear about your current issue with Box Drive. Let me further assist and for context, can you tell us more about the issue you're experiencing with Box Drive? 

    We'd love to further assist! 

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  • Jeri Birkes

    Every time I have to reboot my computer, I have to remove Drive and Reinstall. When I try to save it to Program location, not allowed, and it defaults to my User location. Where does Box recommend installing/saving the installation file so that I can stop reinstalling every time I reboot?

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