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Desktop Box Folder not snycing with Cloud

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JUSTIN TRAN

For some reason since May 2023, my Desktop Box folder is not properly showing my files when I open it through Finder. However, when I click to attach a file from the Box folder, it shows all recent files.

I tried logging out and back in and using the "Refresh Folder" and "Download Now" button. None of those work.

I have attached and labeled my screenshots to show you what I see on my end. For file attach.

FILE ATTACH WINDOW

FINDER FOLDER

 

BOX CLOUD

BOX CLOUD

 

 

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  • Rona

    Hi Justin, 

    Welcome to Box Community and glad to help! 

    Please try resetting your Box Drive application to keep your Box files up to date in your local Box folder. 

    1. Quit Box Drive if it's currently running.
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. Restart Box Drive and follow the prompt to log back in.

    Hope it helps! 

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