Submit a ticket

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David Giles

• July 31, 2023 13:55

When I try to submit a ticket on the Box web site it says,

"Your organization has requested that you contact your internal Help/Service Desk."

I reached out to my internal Service Desk at my organization and they cannot help me with the issue.

Can you please advise on how I can submit a ticket directly to Box?

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  Rona

  • August 08, 2023 23:50

  Hi David, 

  Welcome to Box Community!

  As much as I wanted to assist I'm afraid we can only  provide assistance through your helpdesk team. Any future case needed for your Box query should go through your internal helpdesk team. 

  Thanks for posting! 

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  Matthew Milliron

  • August 24, 2023 03:16

  trying to upgrade account and it won't let me

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  Infinity IPS

  • February 07, 2024 21:40

  Hello Team,

   

  We have some technical queries. can you please schedule a call with us. So, that we can have detailed discussion on the same.

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