I cannot register for payment.

currently i have
No matter what credit card you try to register
[There was an error processing your request.
We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.]
Only the above message is displayed, and payment registration and plan change are impossible.
Currently, I checked with 4 cards, and each visa and master card are not available.
One jcb card is coming out as a completely wrong card number.
I live in Korea, and I chose Korea as the country, but
I can't get a way to change plans.
I want to know what method to take and what is causing the problem to prevent registration, and I want to solve it.

Rona

August 02, 2023 17:49

Hi Youngmin,

Welcome to Box Community and glad to help!

Sorry to hear about the issue with your upgrade. Meanwhile, to assist with your account upgrade:

Submit a contact form at this page: https://www.box.com/quote/
View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

Thanks for posting!

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