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2 comments

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  • Rona

    Hi Nickson, 

    Welcome to Box Community and I'm here to help!

    Would you mind providing some details regarding your query? 

    • Are you the one who's accidentally deleting the files? 
    • If yes, how and where would the files be deleted?
    • Are you owner the files or just the a collaborator? 

    We'd love to hear back from you! 

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  • Nickson Low

    hi

    yes, i was on the mobile phone box app and accidently deleted the folder.

    on the mobile phone, i tried to save a pdf file into box app but it failed to upload for a couple of days. so i proceed to "delete" the process. found out i deleted the whole folder.

    im the owner of the folder.

    BUT i recovered the folder in the trash after having a heart attack.

    do you have any ways to prevent the folder from being deleted at all?

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