Cannot Upgrade Box

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MFvCdG

• August 02, 2023 14:45
• Edited

Hi, I cannot Upgrade to Box Starter.  When I put in the correct payment information, I get the following:

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

It would be good if someone can contact me asap. 

Thanks, Mark

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• 

  Rona

  • August 02, 2023 17:40
  • Edited

  Hi Mark, 

  Welcome to Box Community and I'm glad to help! 

  To assist with your account upgrade: 

  1. Submit a contact form at this page: https://www.box.com/quote/
  2. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

  Thanks for posting! 

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