Cannot change my password
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my clients request me to have a stronger password and require me to change the password before open the working files, when i type my old password, the system keep showing that my old password is incorrect,
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Hi Wing ki,
Welcome to Box Community and I'm here to assist!
Looks like requiring a strong password for external collaborators like yourself is implemented in the user's Box account. It's another way for the folder owner(s) to keep their contents secured while inviting users outside of their Organization.
So if you haven't already make sure to update your password into a strong one!
How do you define a “strong” password?
- A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
- A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
- The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).
- If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.
Hope it helps!
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