Account Lock out with email domain no loner existing

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Stuart

• August 03, 2023 18:57
• Edited

I have no idea why one of my Box accounts has locked me out. However it won't accept any password that I would have used on the account. 

I have collaborators on the account that can still use it, however I have been locked out.

The bigger issue is that I can't reset my password as the email account & domain no longer exists. So I have no way of getting the reset email.

is there an option to use a secondary email for verification and password reset? or even better, can I speak to a human about it?

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  Rona

  • August 04, 2023 18:34

  Hi Stuart, 

  Welcome to Box Community and glad to assist! 

  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email. 

  Thanks for posting! 

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