ライセンスの削除

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Tetsunosuke Fujita

• August 04, 2023 08:04

先日間違ってライセンスを多く契約してしまい、削除をしたくてお問い合わせの方にメールしたのですが返答が返ってきません。
どのように依頼したら良いでしょうか？

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  Rona

  • August 08, 2023 21:11

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!

  We'd love to hear back from you,  

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  Tetsunosuke Fujita

  • August 09, 2023 09:20

  I signed up for a lot of licenses by mistake the other day, and I emailed the person who inquired me because I wanted to delete it, but I didn't get a reply.

  How should I request it?

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  Tetsunosuke Fujita

  • August 20, 2023 08:15

  Should I cancel all at once?

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  SayakaTakahashi

  • September 25, 2025 06:04

  Hello Box Support Team,

  I mistakenly purchased 6 additional licenses on top of my current 3-user Business plan.  
  Now my account shows 9 licenses, but I only need 3 licenses.  

  Since I am on a monthly subscription, I would like to request a refund for the 6 extra licenses or have my subscription adjusted back to 3 licenses starting from the next billing cycle.  

  Thank you very much for your assistance.

  Best regards,  

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