Changed Phone Number and Cannot Login

Answered

Follow

New post

Bryant Veazey

• August 04, 2023 16:50

Hello.  I have an active email address where I receive password change requests, however, I have changed phone numbers and I can't receive the confirmation text from Box.com when I try and change the password.  Please advise how I can access the account to reset my password.

0

• 

  Rona

  • August 24, 2023 21:17
  • Edited

  Hi Bryant, 

  Welcome to Box Community and glad to help! 

  Please be informed that for your password reset with Box. Your password reset link can only be sent through email and not via SMS. 

  Hope it helps! 

   

  0

  Comment actions Permalink

Please sign in to leave a comment.