cannot access or download my files

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team yingur

• August 07, 2023 06:03

I cannot access the files on my account. I cannot access it through the online portal. I cannot download them. When I click "download" it does nothing. When I log into my account on my desktop machine it shows the files but when I try to click them it gives me an error saying it failed to contact the server.

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  Rona

  • August 08, 2023 20:59

  Hi there, 

  Welcome to Box Community and I'm here to help! 

  Can you confirm your current Box version and your Operating System? 

  We'll await for your reply! 

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