can not create an account with an email used previously

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Danielle Coyne

• August 08, 2023 12:52

I added a new user and the email is the same as one previously used. The creation email is not being delivered for set up. Is there something I need to do to get this to work? thanks

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  Rona

  • August 09, 2023 21:41
  • Edited

  Hi Danielle, 

  Welcome to Box Community! 

  Looks like you're already working with the Product Support team through email. Please keep an eye out and a member of our team will stay in touch. 

  Thanks for posting! 

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