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Office won't open

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Paul van Santvoort

Hello, 

when i'm trying to open any document via the box app, it starts downloading the file. After downloading it goes back to the box app instead of the office 365 app. 

when i open the file via the office 365 app -> other clouds. the file opens correctly, but won't save automaticly. 

what can I do to solve this?

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2 comments

Date Votes
  • Rona
    • Edited

    Hi Paul, 

    Welcome to Box Community and glad to help! 

    For more context and to help you isolate this issue. Can I ask the following? 

    • Can I confirm your Box App's version? 
    • Can you walk me through each steps whenever you open your Box file through your Office 365 App? 
    • Is this recurring in all file types or just for specific file type?
    • Are all files affected or just for a specific file? 

    We'd love to hear back from you! 

     

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  • Paul van Santvoort
    • Can I confirm your Box App's version? 

    6.20.2

    • Can you walk me through each steps whenever you open your Box file through your Office 365 App? 

    365 app -> open -> browse -> open via -> BOX -> File.docx/xlsx

    • Is this recurring in all file types or just for specific file type?

    All files types

    • Are all files affected or just for a specific file? 

    All files

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