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Google sheets files stuck Trying to reconnect.

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Michael Tich

Hello, everyone at our organization are only able to edit files for 20-30 seconds before getting stuck at a Trying to reconnect screen.  Anyone have any ways to fix this?

 

We are using an enterprise account. 

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  • Rona
    • Edited

    Hi Michael, 

    Welcome to Box Community and glad to help! 

    To fix your error with Google Sheets,

    • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
    • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step
    • Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.
    • Restart your machine. 

    Hope it works! 

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