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Can't receive confirmation mail when linking personal email

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After I add an email in Link Personal Email, any confirmation mail cannot be received in my mail box.

The mail I used is valid and can receive mail directly from other mail addresses.

May I have your help? Thanks,

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  • Rona

    Hi there, 

    Welcome to Box Community and happy to assist! 

    I have created a new case and a member of our team will contact you through email. Please keep an eye out. 

    Thanks for posting! 

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  • Konvert04

    I'm having the same issue - I set up my personal email and the verification email will not send.  I've added @box.com on the safe senders list and all.  Can someone from Tech Support please assist?

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