Cannot receive document from another company using BOX

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Sergio Meiron

• August 09, 2023 17:28

Hello. A city's planning department is sending me a link to open a document in their BOX account. 

When I click on their link, I get the sign-in to my account instead of theirs.

How can I open their BOX files?

Thanks.

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• 

  Rona

  • August 10, 2023 18:05
  • Edited

  Hi Sergio, 

  Welcome to Box Community and glad to help! 

  Please reach out to the owner to invite you as collaborator in their files/folders. That's how you could open their files while signed in to your Box account. 

  Hope it helps! 

   

   

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