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Email address bounces though valid

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Claudia Fröhling

Hi, one of my client cannot receive BOX Signs or notifications from us because his email bounces. It is a valid email though. I see that others here asked to be removed from a bounce list?

I dont want to share his email in this open forum, so I'd be thankful for someone from support to contact me.

Thanks in advance.

Claudia

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3 comments

Date Votes
  • Rona

    Hi Claudia, 

    Welcome to Box Community and happy to assist! 

    I have created a new case and a member of our team will contact you through email. Please keep an eye out. 

    Thanks for posting! 

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  • Alyson Brewer

    Hi Rona

    I am having the same problem.  I have set up a trial file for colleagues to sign and it consistently gets bounced back from two of them.  We all use Box frequently and within the same organisation, so I can't work out why the notification goes through for some but not for others.

    Please could someone contact me to get this resolved.

    Thanks!

    Alyson.

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  • Box Primary

    Hello - same issue - one email gets bounced back when others go through.

    Thanks,

    John

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