Capture Media - Licence expired

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Adem Certel

• August 10, 2023 08:10

When using the mobile app (Android) and selecting "Capture media -> Scan document", I receive the error below:

"Licence expired

The licence to use document scanning has expired. Please contact your Box administrator."

How do I remove this error so I can scan documents?

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  Rona

  • August 16, 2023 22:22

  Hi Adem, 

  Welcome to Box Community and glad to help! 

  Please be informed that we only support all versions Android OS that were released within the last three years. If you are experiencing issues, try updating your OS to the latest version. For more information, please refer to this support article: Understand the Box Policy For Browser And OS Support

  Thanks for posting! 

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