Box doesn't preview or play mp4 video intermittently

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Shunguo Yan

• August 12, 2023 18:33
• Edited

My mp4 video can be played directly in Chrome or a local Mac.  But when it's uploaded in box, it can neither be previewed from the box driver, nor played by clicking the mp4 file from the file link in box.com (Chrome) with the blue play button kept cycling forever.  On very few occasions, the video did play, but not most of the times.

 

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  Rona

  • September 06, 2023 19:39
  • Edited

  Hi Shunguo, 

  Welcome to Box Community and glad to help! 

  For any concern and inquiry regarding Box, you may consult it first with your internal helpdesk team. And if you need to create a case for Box your internal team will be creating one in your behalf. 

  Thanks for posting! 

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