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Unable to update or create password

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Lauren Chiang

I have an account using google sign-in, and I need to access a folder shared with me asap. However, this folder requires a stronger password, and I cannot seem to create or update my password as an error message pops up every time I attempt doing so (see picture attached).

PLEASE HELP!

 

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6 comments

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  • Tomer Eldor

    having same issue

     

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  • Rona

    Hi Lauren,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • Christiaan du Plessis

    Hi Rona,

    I have the same issue, how did you fix this?

    Regards,

    Christiaan

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  • Thomas Kavukat

    Is there a solution for this issue? I have the same issue and am unable to download a file shared by one of our vendors. 

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  • Thomas Kavukat

    Can someone help with this issue?

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  • Philip Hu

    I'm encountering the same issue. Need help

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