(Canada) Unable to process your payment information

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Nathan Skillen

• August 14, 2023 21:29

Trying to signup for a box.com paid account

Canadian, with Canadian based Mastercard and AMEX credit card

Tried both cards, different formatting of postal code etc. I keep getting 'unable to process your payment information' errors

 

Wish I could open a support ticket directly instead of posting on this forum

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  Rona

  • August 15, 2023 21:13

  Hi Nathan, 

  Welcome to Box Community and glad to help!

  You may reach out to our Sales team to assist with your Account upgrade, here's how: 

  1. Submit a contact form at this page: https://www.box.com/quote/
  2. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

  Hope it helps! 

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  futon dor

  • April 11, 2024 15:21

  Same here

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