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missing folders and search function

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Julie Church

When we try to use box on our desktop we cannot find all the files that we can see online.  They are missing or we have to go to the files path exactly to find it.  Whey does the search feature in box drive not work like it did in box sync where you could type in a file and it would bring it up from any of our box files?

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  • Rona
    • Edited

    Hi Julie, 

    Welcome to Box Community and glad to help! 

    It appears that you've worked with a member of Product Support team to address this issue. Let us know in this forum if you have additional questions. 

    Thanks for posting!  

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