Help: Make sure the storage account is provisioned in Open / Add a Place and that you have the necessary permissions.

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Emily Golding

• August 17, 2023 04:25

I keep getting this error when I try to open a word doc in the desktop app on my Mac. My Office is the most updated version. Any help you can offer?

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  Rona

  • August 18, 2023 20:41
  • Edited

  Hi Emily, 

  Welcome to Box Community and glad to help! 

  To help address this issue kindly reach out to your internal helpdesk team for assistance. If they need Product Support team to step in, they will be the one to submit the case in your behalf. 

  Thanks for posting! 

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  Cesar Torres

  • August 22, 2023 15:34

  we have been dealing with this issue for over 6+ months with box support. Still not resolved.

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