All my files that were there 3 months back are missing

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SUDIPTO BANERJEE

• August 17, 2023 12:11

Please help me in restoring the files to my account at the earliest

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  Rona

  • September 08, 2023 20:29
  • Edited

  Hi Sudipto, 

  Welcome to Box Community and glad to help! 

  Box stores files and folders you place in the trash for a certain period of time, that default period is 30 days. Meanwhile, Please note that once deleted off of trash we are unable to support file recovery for our Free Individual plan. 

  (https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash)

  Thanks for posting! 

   

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