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Password Issue

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Matt Usher

I access my box account by using my gmail creditials.  So I did not set up a specific password for the box account.  I'm trying to vew files now, but box is stating that I need to update my password because it is not strong enough.  However, I can't update the password because I'm not sure what it is using as my current password.  Since it is accessed through Google, is it asking for my Google password? If so, if I update the password on Box, is it changing my Google password too?   I'm super frustrated with this platform but I have to use it for a client.

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  • Rona

    Hi Matt, 

    Welcome to Box Community and glad to help! 

    It appears that you're already working with a member of our Product Support team to address this issue. Please keep an eye out and we'll stay in touch. 

    Thanks for posting!  

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  • Matt Usher

    No one has contacted me about this very simple question.  Please advise.

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