Unable to create a password. Needed to Access folders

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Dante Nicholas

• August 22, 2023 15:32

I am unable to create a password for my account. I need this because a partner is requiring a complex password in order to share files with me. 

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  Ann

  • August 22, 2023 20:39

  Hi Dante, 

  Welcome to Box Community!

  To reset your Box password:

  1. Navigate to https://app.box.com/reset and enter the email address associated with your Box account.
  2. Click or tap Reset Password.
  3. Box sends you an email that contains a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check the spam folder in your email client, as it may have been sorted there by mistake.

  Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).

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