incorrect storage

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Jeff Pelech

• August 22, 2023 18:41

Please run the script to reduce my storage.  

And please fix whatever this bug is so that we don't have to keep requesting the script to be run!

 

 

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  Ann

  • August 22, 2023 21:34

  Hi Jeff,

  Welcome to the Box Community, I'm happy to help!

  I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Let me know if you have questions!

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  Manuel Couvreur de Oliveira

  • August 23, 2023 13:04

  Hi there,

  I've the same problem. My storage is only 20GB and the box says I've 36GB occupied! Please run the script.

  Thank you in advance.

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