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Box Drive installation issue on Windows after accidental click of password reset

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Eric Rice

I'm trying to install Box drive on Windows 11 after I accidentally clicked reset password, then backed out of it. I can't get back to the dialog for install...

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  • Ann

    Hi Eric,

    Welcome to Box Community! Happy to assist!

    I recommend that you manually uninstall traces of Box Drive on your computer and then re-install. 

    Steps on how to manually uninstall Box Drive:

    1. Quit Box Drive
    2. Uninstall the application in the Control Panel.

    Before removing all traces of Box Drive from your machine, first ensure that all hidden folders are visible.
    To view hidden files and folders in Windows:

    1. In the Windows taskbar, open File Explorer.
    2. At the top of the File Explorer window, click View.
    3. In the View menubar, click Options and select Change folder and search options.
    4. At the top of tthe Folder Options window, click the View tab.
    5. In Advanced settings, check Show hidden files, folders, and drives.
    6. At the bottom of the window, click OK.

    To remove all traces of the Box Drive application from your machine:

    1.  Go to C:\ProgramData\Box and delete the Box subfolder.
    2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
    3. Go to C:\Users\[USER]\AppData\Local\Box and delete the Box subfolder.
    4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.
    5. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

    Please go to this website to download the most recent version of Box Drive: 

    I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. 

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