Emails are not coming through

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National Ski Areas Association

• August 22, 2023 18:57

I have one of our users that is listed as a valid account but the invitation emails are not making it through to her. I have whitelisted noreply@box.com as a 'safe sender' in Outlook but she is still not getting the emails. 

Any ideas?

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  Rona

  • August 31, 2023 15:36
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help!

  Looks like you've already worked with the member of our Product Support team. For additional questions and clarifications, feel free use our Community forum or create a case. 

  Thanks for posting! 

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