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Please let me know about your support request.

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Mari Kurosawa 
I can only go to the box community on the "submit a request" screen.
I asked a question in the community, but since there is no answer, I am looking for a way to contact support.
The content is "Collaborative editing method in Excel".
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  • Andrew Hart
    • Edited

    HY there i can see your post and i must say

    1. Submit a Support Request:

      • Since you mentioned you can only access the Box Community through the "submit a request" screen, go ahead and use that option to submit your question. Provide as much detail as possible about your issue or question regarding collaborative editing in Excel.

    2. Check Your Community Post:

      • Continue to monitor the Box Community post you created for responses. It's possible that someone from the community might provide an answer or solution over time.

    3. Search for Documentation: Workforce Now

      • Explore Box's official documentation or knowledge base for information related to collaborative editing in Excel. They might have articles or guides that address your question.

    4. Contact Box Support via Email:

      • If you're unable to find a direct contact option on the website, try sending an email to Box support. Their support email address might be available on their website's "Contact Us" page or in their documentation.

    Thanks and regards

    AndrewHart

     

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  • Rona

    Hi Mari, 

    Welcome to Box Community and glad to help! 

    Your ability to contact our Product Support channels will vary depending on your Account Type. Meanwhile, we've sent a reply from your previous post in the forum here: https://support.box.com/hc/en-us/community/posts/19671165988115-About-BOX-collaborative-editing-using-Box-tools

    Thanks for posting! 

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  • Mari Kurosawa 
    Thank you for providing an answer to my question.
    I really appreciate it.
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