Box Status

folder disappeared

Answered
Follow
New post
パンテックinfo

Yesterday, as of the morning, some of the folders managed were in the trash and restored, but other folders were not at the time of the morning, When I checked again at night, all the folders were back in their original places. There is no evidence that it was moved to the trash in the company, what kind of phenomenon is it?

0

Comments

2 comments

Date Votes
  • Emily Moran
    • Edited

    Yesterday, as of the morning, some of the folders managed were in the trash and restored, but other folders were not at the time of the morning, When I checked again at night, all the folders were back in their original places. There is no evidence that it was moved to the trash in the company, what kind of phenomenon is it? Your Texas Benefits

    The folders might have been accidentally moved to the trash locally, triggering a synchronization with the cloud storage where they appeared in the trash. However, due to syncing delays or errors, not all folders may have reflected this change immediately.

    0
    Comment actions Permalink
  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    It appears that you're already working with a member of our Product Support team to address this issue. Please keep an eye out and we'll stay in touch. 

    Thanks for posting!  

    0
    Comment actions Permalink

Please sign in to leave a comment.