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Cannot add a new member

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Claudia Scholten

I am trying to add a new member to one of my folders and keep getting an error message that I cannot do so as I am not allowed to add an external user (which the person is not as it is someone from my company).

How can I grant access to this person?

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3 comments

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  • Rona

    Hi Claudia, 

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • Ben Drummond

    I'm having the same problem

     

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  • Ben Drummond

    Rubbish support too - I require support and seem to be going around in circles!

     

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