There was an error processing your request.

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Rudy Lorejo

• August 25, 2023 14:58

I have the same problem it seems countless others are having.

I am trying to upgrade my account but upon hitting upgrade, I get hit with the error notice; "There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com.

Obviously, this pointed to a forum, not a proper support ticket submission page. Please help, I need this for work.

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• 

  Rona

  • August 31, 2023 21:51
  • Edited

  Hi Rudy, 

  Welcome to Box Community and glad to help!

  Looks like you've already worked with the member of our team for assistance regarding your upgrade. For your additional questions, please let us know. 

  Thanks for posting! 

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