Unresponsive Tickets

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Martina Smith

• August 25, 2023 19:39

Our business has submitted 2 urgent tickets. Case #2927273 on 8/25/23 & Case #2925644 8/23/23. Both related to the same thing. We are a small medical office and our only biller is unable to access her box account. Our EMR, Drchrono, is integrated with the box and our biller needs access so our practice can get paid. We send EOBs, denials, and other billing matters to the box for drchrono, and are currently unable to do this. The receptionist could not give me an ETA on when an Urgent matter will be resolved.

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  Rona

  • August 29, 2023 22:38

  Hi Martina, 

  Welcome to Box Community and glad to help! 

  A member of our team will be in touch to keep you posted, please keep an eye out. 

  Thanks for posting! 

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