Missing Files

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August 26, 2023 14:21

I have used Box since 2016 and have since encouraged others to do the same. Today that may stop. I use the Box Drive app to utilize files from a Windows computer and today 98% of the files and folders I have been using without previous issue are completely missing when trying to pull them down from the cloud or view them on the box.com web portal. Where are the missing files and folders? Not in Trash. Please help!

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5 comments

Chris Koning

August 27, 2023 20:48
Maybe someone will respond to my request for assistance on Monday.
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Rona

September 06, 2023 00:11
Hi Chris,

Welcome to Box Community and glad to help!

When you check the Box website, can you verify that the folders are still there?

We'll await for your reply!
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Leo Abbate

October 16, 2023 16:24
I am having the same problem and I cannot find files via Box.com portal or via Box drive on laptop. All of these fiels are critical. HELP!
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Christie Ana Destura

November 16, 2023 20:39
Same thing with our team! All our files are missing and there's no notification coming from Box at all. What is happening?
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Jan Michálek

November 21, 2023 17:32
Hi, our files are also missing. I find it very disturbing, because these files are crutial for our job. I checked trash and these files are not there. Some files just disappeared from folders. I uploaded folder with a few subfolders with files in them. Some subfolders contain files but some subfolders are empty. We don't share to anyone the subfolders, they are not in the trash, we cannot find them. It happend recently with one of our folders, so we thought that we accidentaly removed it. But I ve discovered that more folders are empty and there are no files...! Can someone look at it, please?
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