Upgraded Plan , now all my files are missing

Answered

Follow

New post

Shane Donnellan

• August 28, 2023 08:40

hello, 

I updated my plan now all my files are missing? 

0

• 

  Rona

  • August 29, 2023 22:56
  • Edited

  Hi Shane, 

  Welcome to Box Community and glad to help! 

  It's because you're transitioning to your new account tariff your Box contents will be inaccessible indefinitely. And we guarantee that your files will be back sooner rather than later. Let us know in this forum if it continues. 

  We'd love to further assist! 

  0

  Comment actions Permalink

Please sign in to leave a comment.