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Box Tools installed but fail to operate in Safari

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Martin Probst

Hi,

I keep on uninstalling and installing Box Tools on my Mac (latest OS X) and after having worked fine for a while they continue to fail and open documents from Safari. Box Tools Extension is of course enabled in Safari.

Any advice of that I could be doing?

Kind regards, Martin.

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3 comments

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  • Rona

    Hi Martin, 

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting! 

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  • Timothy S McArthur

    Having the same problem on Chrome. How do I fix it?

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  • Linda Krueger

    Running Ventura 13.6 Box tools is installed and enabled in Safari, but when I try to open a document I get the message that Tools is not detected on my computer. This is a fairly new problem, as it used to work fine.

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