Need help to reactivate account for an collaborator

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Wei Liu

• August 30, 2023 15:29

Hello, 

We use Box to share DMC materials with the committee. The DMC chair's account was deactivated and he was not able to reactivate it. Could you please help? Here is his name and email address:

Ferrara, James <info redacted> 

Thanks. 

Wei

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  Rona

  • August 31, 2023 14:51

  Hi Wei, 

  Welcome to Box Community and glad to help! 

  You may have the affected user to contact his Primary Admin instead. At this rate, It's his Admin who could  reactivate his Box account. 

  Thanks for posting! 

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  Wei Liu

  • August 31, 2023 15:06

  Hi Rona,

  Thanks for the response.

  How to check who is the Primary Admin for his account?

   

  Thanks, Wei

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