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  • Rona

    Hi Cindy, 

    Welcome to Box Community and glad to help! 

    In order to assist you, can we confirm these details? 

    • Where are you opening your Box files, is it through the Box website or your local Box folder? 
    • If it's the latter, can I confirm both your Box version and Operating System? 
    • Is there an error message that you could share in this forum? 

    We'd love to further assist! 

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