Upload Error: Request rate limit exceeded, please try again later
Completed
I'm trying to send my files to Box, but I only get an error: Request rate limit exceeded, please try again later or the error the remote server returned an error (429) too many requests, I've tried sending with RaiDrive, AirExplorer, via the Web nothing it works, in my account it is there as UNLIMITED, and this has been happening for 2 days.
-
Same problem here. Business account. They‘ve sent me a mail on sept 1st stating that my uploads broke the fair-use policy and that my account is limited (in fact locked) for 30 days. I‘m in the middle of a data migration and when i‘ve reached 95% done, they limited the account. Support is not able (no willing?) to help. Very embarassing.
-
I was in touch with the support by mail and web-form. Never tried chat. Several of their staff told me exactly the same: „You broke the fair use policy, there‘s nothing we can do“. I‘ve told them about my migration, but they simply don‘t care. One of them told me to migrate using their 6 options in „shuttle“, but none of them fits my needs. After letting them know, they went silent, probably because of the weekend. Box lost a lot of my trust.
-
I've never seen an "Unlimited" account that has a limit of this type, I'm also migrating my files from another cloud here, unfortunately now it's impossible, it will take me 50 years (when I'm dead) to finish migrating everything. About the email was not received here or in the inbox or spam -
It’s nice that you get 1 PB of storage but by the fair use policy it would take over 83 years to upload that much. It would take 1 year just to upload 12 TB and not break the policy.
Unless I’m not understanding this part of the Fair Use Policy:
Download/upload Ingress/Egress Bandwidth: Files uploaded and downloaded (applies to the user who uploads and/or downloads the file).
1TB per user per month for both Box Business and Individual plans
-
Really makes no sense of them to market their plans as unlimited storage when they cap the upload limit of every user at 1TB/month. That's simply 12/TB a year. Very disappointing and sad to find this out only after I purchased my plan and then hit the 1TB upload limit within first 3 days. This is something they should mention clearly in the pricing section. They don't even provide any alternate option around it. They'll just leave you hanging, waiting for your 30 days to end so you can start uploading another 1 TB. Unfortunately, with this unfair practise they've lost me as a customer within 3 days of joining. That's a cheap way to get customers & then not provide any solutions. Never recommending Box to anyone again.
Please sign in to leave a comment.
Comments
17 comments