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Trying to empty trash via Admin Console and it's taking forever

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Jeffrey James

I have a friend that I was allowing to use my Box account, but he has since moved to another service.  I deleted all the files (took me hours via the web App) and now I'm trying to empty the trash, and delete the user. Empty trash via Admin console is taking forever, and doesn't seem to finish.  Please help me reclaim this storage space.

Thanks!

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  • Rona

    Hi Jeffrey,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting! 

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