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URGENT ESCALATION SSO failure, unable to log in

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Hannah Woolley

We need case# #2932896: SSO Login Failure, escalated immediately. This ticket is urgent and is preventing us from conducting business.  We've reached out multiple times and have received no response. Can this ticket be addressed ASAP?

When we log in to Box, we receive the below error message:

Sign On Error
Single sign-on authentication was unsuccessful (reference # XGXYXXCS).
 
 
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  • Alice J. Morris
    • Edited

    The best course of action is to contact Box's support team directly through their official support channels. This typically involves visiting their support website or contacting their support email or phone number. You may need to log in to your Box account if possible to access their support resources.When you reach out to Box support, make sure to provide them with all the relevant information, including the ticket number (#2932896), the error message you're receiving, and any other details that might help them diagnose and resolve the issue quickly.Clearly communicate the urgency of the issue and how it's impacting your business operations. This can sometimes expedite the support process.If you don't receive a response promptly, consider following up with them mymilestonecard through the same support channels. Sometimes, issues can get resolved more quickly with persistent communication. While waiting for a response from support, you might want to explore Box's self-help resources or community forums. There could be solutions or workarounds provided by other users who have encountered similar issues.

     

    I hope you like my answer thank you.

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  • Rona

    Hi Hannah, 

    Welcome to Box Community and glad to help! 

    Upon checking, the case# 2932896 is being handled by one of our specialists. Rest assured that this is being taken care of and our team will stay in touch so please keep an eye out. 

    Thanks for posting! 

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