Invitee not receiving invite in email

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Box User

• September 06, 2023 08:34

Hi,
My collaborator has sent me multiple invitations to grant me access to a folder on box. I haven't received any emails with the invitation. I have checked my spam folder, and there isn't anything in there either. Can you please help ?

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  Rona

  • September 06, 2023 23:50
  • Edited

  Hi Harsh, 

  Welcome to Box Community and glad to help! 

  I've investigated our email server logs and it looks like the address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.

  You may also reach out to the folder owner and request for another set of collaboration invite. 

  Hope it helps! 

   

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