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Refund

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ZHONG WENDA

Hi team, 

I don't know that the payment was automatically made, it is $540, I was shocked on this price.

I thought it would be automatically canceled after the free trial if I didn't extend it, but I'm confused because the payment was made.

I just got a view and download our customer data, please advise how to get the refund.
 
Thank you
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3 comments

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Looks like you've already worked with the member of our team about your refund query. 

    Thanks for posting! 

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  • ZHONG WENDA

    But I didn't get any email response. 

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  • Nancy Salam

    Hi Zhong, Did you get any response?

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