where is my files on box

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Samar AlKhrait

• September 07, 2023 21:30

I cannot find my folders. I have this note: users/my name/box  is unavailable since yesterday.

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  Rona

  • September 15, 2023 22:27

  Hi Samar, 

  Welcome to Box Community and glad to help! 

  Please manually reset your Box Drive: 

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
  • You may need to show hidden folders to see \AppData.
  3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
  4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
  5. Restart the Box Drive and follow the prompt to log back in.

  Hope it helps! 

   

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