Can't open new files
AnsweredHi, I have box links sent to me through Washington University. I'm able to sign into box through the university and access all the existing files but I keep getting messages from Box that I can't access the new file being sent to me. the message is usually this:
This shared file or folder link has been removed or is unavailable to you.
I have contacted the sender and they have re-sent it 3 times now.
What should I do?
Thanks, Patty Zorn
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Hi Patricia,
Welcome to Box Community and glad to help!
To address your Box query, kindly contact your internal helpdesk team. Also, if a Product Support ticket is needed, your helpdesk team will create one for you.
Thanks for posting!
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