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Unable to upgrade my account - Payment related issue

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Ashish Mishra
  • Edited

I am getting the following error message despite a working credit card. Tried multiple times using Mobile and Laptop - but same issue.

Request Type - Account Upgrade request - to "Box Personal Pro"

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again or visit support.box.com for further assistance.
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  • Rona
    • Edited

    Hi Ashish, 

    Welcome to Box Community and glad to help! 

    As for your upgrade issue, we encourage you to reach out to our Sales team instead (https://www.box.com/pricing).

    Rest assured that a member of our team will assist for you to successfully upgrade your Box subscription. 

    Thanks for posting! 

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  • Marcus Yap

    I am using a China credit for payment but it does not work.

     

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