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Installation error

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katerrina
Hello!
 
I'm trying to install Box Drive to my new laptop, but it keep saying that the installation failed and that I have to connect with the software manufacturer. I never had this problem before, on any of my devices.
 
I connected a repesentative via chat who gave me a support email. As it appears, this support email is not valid anymore and this is the only way to get help (???). 
 
Please advise. Thank you!
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3 comments

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  • Rona

    Hi Katerrina,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • HncYQkWk
    • Edited

    I’m having the exact same issue, any solution? Thanks in advance!
    (OS X El Capitan Version 10.11.6)

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  • Brian Rau

    Hi there!

    i'm having the same issue on my Macbook Pro. Please help! Thank you,

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