Installation error

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katerrina

• September 11, 2023 13:24

Hello!

 

I'm trying to install Box Drive to my new laptop, but it keep saying that the installation failed and that I have to connect with the software manufacturer. I never had this problem before, on any of my devices.

 

I connected a repesentative via chat who gave me a support email. As it appears, this support email is not valid anymore and this is the only way to get help (???). 

 

Please advise. Thank you!

1

• 

  Rona

  • September 11, 2023 20:32

  Hi Katerrina,

  Welcome to Box Community and glad to help! 

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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  HncYQkWk

  • November 16, 2023 01:01
  • Edited

  I’m having the exact same issue, any solution? Thanks in advance!
  (OS X El Capitan Version 10.11.6)

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  Brian Rau

  • April 29, 2024 15:14

  Hi there!

  i'm having the same issue on my Macbook Pro. Please help! Thank you,

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