Files No Longer Open...unless

Completed

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Charles Buki

• September 12, 2023 12:20

It used to be that I would see files in progress - whether PDF, PPT, etc - and be able to open and comment on them.  Most of my colleagues use PCs, I however do not.  Now when I click on a document I get the following message:  "undefined is not an object (evaluating 'this.pdfjsLib.GlobalWorkerOptions')"

I appear to only have the options of a) using PPT online, Google slides, or downloading to PPT.    Is this is current baseline ability of this file sharing app?

 

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  Rona

  • September 12, 2023 14:35

  Hi Charles,

  Welcome to Box Community and glad to help! 

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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  Robert Green

  • February 07, 2024 03:23

  I have this exact same issue. What is the solution? Please help.

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